Saint Nordic LLC promises to deliver the product (or a comparable product in the event that the chosen product is not available,) package, or services described within the agreed invoice or quote. The product, package, and service will be completed to the specifications discussed by Saint Nordic and you "the customer." By paying the deposit, retainer, or invoice, you agree to these terms.

It is the responsibility of the customer to read and understand the choice of products/services provided in the invoice, approval or quote. Saint Nordic LLC is not responsible for any misunderstandings related to you, the customer, not fully reading the invoice, quote, or proposal, and you will still be required to pay for the services or product outlined in those invoices. Once a deposit or invoice is paid, whether in part, or in full, it is considered that you approve of the work, services, or product that will be installed in your vehicle.

Payment will be made to the Saint Nordic via cash, an approved payment card, or by any other payment method determined by the Business.

The Client and the Business must agree to any changes to this contract in writing.

Saint Nordic LLC will invoice the Client after completion of milestone(s) or the Project unless the Customer denies wanting to receive a copy of the invoice or receipt of the transaction. The Client agrees to pay invoice(s) by the due date(s) specified. Unpaid or overdue invoices may result in suspension or termination of the Project, and or with holding of the customers vehicle and/or property.

Non Payment - Void of Warranty

No Warranty is expressed, implied, valid, or existing until services and or product provided are paid for in full. 

Saint Nordic and it’s affiliates reserve the right to refuse service to anyone at anytime for issues of no-call no-show appointments, late,  non-payment or payment issues that result or that resulted in the loss of revenue, time, or hardship by individuals or  companies that did not pay for services, caused Chargebacks, refuted payment for services, or the like.

 

Shipping

Saint Nordic utilizes UPS, Speedee Delivery, or USPS in most circumstances. After an order is placed via website or eCommerce, a Saint Nordic representative will reach out to you, the customer by your provided means of contact information to confirm Shipping and Contact addresses or details. 

Saint Nordic must receive confirmation of your shipping address and contact information before any package is sent.

In the event that confirmation is not received, Saint Nordic will leave your order open for 30 days and periodically attempt to contact you, the customer, to gain confirmation. If no confirmation is received, the order will be canceled, and a 20% service charge of the original purchase price will be withheld from the item(s), invoice(s). or order(s) total purchase price.  

Saint Nordic LLC does not provide return shipping labels for items being returned or refunded. Customers are responsible for arranging and covering the cost of return shipping.

 

All installations come with a 1 year warranty on installation work provided. This includes any and all physical connections made by Saint Nordic and it’s technicians that insures  services, and components to be in good working order and function as intended. This section does not apply to warranty of product or equipment. 

Warranty provided by Saint Nordic is valid for 1 year from the original installation date, and does not reset at any time a warranty service is provided or performed.

“Installation” Is defined as the action or process of installing something, such as a component or piece of equipment into a vehicle, hardware, system, component or similar.

“Installation” Includes any wiring connections made by Saint Nordic LLC and it’s representatives.

“Installation” Does not include equipment or product.

All equipment, whether provided by you “The Customer” or by Saint Nordic LLC shall carry warranty by the manufacturer of said product, including but not limited to: electronics, LED components, radios, remote start systems, bumpers, lighting systems, lighting components, switches, fuses, relays, security bypass systems, lighting controllers, PCB Boards, Drone Mobile integration units, aftermarket screens, fiber optic LED drivers, siren systems, low frequency amplifiers, light heads, dash camera systems, Bluetooth controllers, storage cards, winches, light bars, security systems, remote transmitters, and the like. Saint Nordic LLC does not provide a separate warranty. Only the parts manufacturer's warranty. 

Warranty provided by Saint Nordic is valid for 1 year from the original installation date, and does not reset at any time a warranty service is provided or performed.

It is at the sole discretion of Saint Nordic LLC and it’s representatives to warranty products outside of the equipment manufacturer’s warranty process.

It understood that charges may incur for replacement of faulty or failed components at the discretion of Saint Nordic LLC and it’s representatives.

Refunds are accepted for items that are new, unused, and in it's original packaging, and must be provided to us in full in order to process your refund.

Saint Nordic LLC does not provide return shipping labels for items being returned or refunded. Customers are responsible for arranging and covering the cost of return shipping

All refunds are subject to a 20% re-stocking fee which covers returns, shipping, and inventory costs.

Under no circumstances will refunds be provided for labor performed.

Under no circumstances will refunds be provided for special order parts or items, custom ordered products, modified products, or custom equipment. 

All retainers and deposits are non-refundable. 

In the event of appointment cancellation, you may choose to reschedule your appointment 3 times. After the 3rd cancellation, the deposit or retainer is considered forfeited. 

All refunds are at the sole discretion of Saint Nordic LLC and it’s representatives.

“Custom” is defined as equipment made, created, cut to fit, modified to fit, modified in any way for specific customer installation needs, or done to order for specific applications.

By accepting this contract, you agree that any Warranty Repair, when applicable, must be performed by Saint Nordic LLC and it’s representatives.

All Warranty Claims must be reported to Saint Nordic LLC and it’s representatives by writing or recorded statement within 14 days of failure, issue, or notice of malfunction.

Any and all modification, troubleshooting, repair, and replacement/repair done to product, equipment, and/or components installed by Saint Nordic LLC and it’s representatives must be completed by Saint Nordic LLC and it’s representatives ONLY. Failure to abide by this agreement will result in immediate void of any applicable warranty and will no longer be eligible for any applicable warranty, replacement, or repair.

Charges for replacement, repair, and or warranty of equipment not manufactured by Saint Nordic, or warranty covered by the original equipment manufacturer, or items that are not considered to be under warranty due to physical damage or similar may be incurred to you “the customer” for any remedy, fix, or repair provided by Saint Nordic LLC.

Warranty offered by Saint Nordic is valid for 1 year from the original installation date, and does not reset at any time a warranty service is provided or performed.

Saint Nordic LLC and it’s representatives will not be held accountable or liable for ANY cost incurred to you “the customer” or ANY charges incurred to you as a result of labor, fees, installation, de-installation, removal, diagnostics, or replacement associated with modification, replacement, or repair for equipment or services provided by any outside agencies, companies, or subsidiaries including vehicle manufacturer Dealerships related to product or equipment installed, provided by, or handled by Saint Nordic LLC and it’s representatives without prior written consent of Saint Nordic LLC.

1. Order Processing

• Orders are typically processed within 1–3 business days of purchase, subject to product availability and payment verification, as noted in our Contract page.

• Special-order or custom products may require additional processing time, which will be indicated on the product listing page or during checkout.

2. Shipping Rates and Methods

• Shipping costs are calculated at checkout based on the order weight, destination, and selected shipping method.

• We offer standard and expedited shipping options within the United States. International shipping may be available for select products; please contact us for details.

• All shipments are handled by third-party carriers (e.g., USPS, UPS, FedEx). Carrier selection is at the discretion of Saint Nordic LLC, unless otherwise specified.

3. Delivery Timeframes

• Customers should confirm shipping timeframes prior to ordering for the most accurate information, as estimates may vary based on product and destination.

• Standard shipping within the U.S. typically takes 3–7 business days after processing, depending on the destination.

• Expedited shipping options may deliver in 1–3 business days after processing.

• Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, weather, or other unforeseen circumstances.

• Special-order or custom products may have longer delivery times. Please check with us to confirm specific dates.

4. Shipping Destinations

• We ship to addresses within the United States. For international shipping inquiries, please contact our Customer Service Team at Sales@saintnordic.com

• We are not responsible for delays or additional costs due to customs, duties, or taxes for international orders.

5. Shipping Protection and Insurance

• Shipping protection and insurance is optional but strongly recommended to cover potential loss or damage during transit.

• If a customer chooses not to purchase shipping protection for their order, Saint Nordic LLC is not responsible for lost or stolen items. In such cases, the customer will be responsible for handling any claims directly with the shipping carrier.

6. Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number and carrier details.

• You can track your order through the carrier’s website or by contacting us at sales@saintnordic.com.

7. Shipping Issues

• Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. For orders with shipping protection, we will work with the carrier to resolve the issue. For orders without protection, customers are responsible for filing claims directly with the carrier.

• Incorrect Address: Customers are responsible for providing accurate shipping information. Saint Nordic LLC is not liable for delays or non-delivery due to incorrect or incomplete addresses.

• Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to claim, additional shipping fees may apply for reshipment.

8. Return Shipping

• Saint Nordic LLC does not provide return shipping labels for items being returned or refunded. Customers are responsible for arranging and covering the cost of return shipping.

9. Contact Information

For questions or concerns about your order’s shipping status or this policy, please contact us at:

• Email: sales@saintnordic.com

• Phone: 763-260-1491 (Monday–Friday, 9:00 AM–5:00 PM CST)

• Mailing Address: Saint Nordic LLC, 1313 Osborne Road NE, Spring Lake Park, MN 55432, USA

The Contract ends on contract end date unless one of the parties ends the contract before that time. If one of the parties chooses to end the Contract prior to Project completion, the Client is responsible for paying for all work and costs incurred up until that date.