Shipping policy

Shipping Policy

Thank you for shopping with Saint Nordic LLC. This Shipping Policy outlines the details of our shipping process for orders placed through our website (https://saintnordic.com). For additional terms, please refer to our Contract page (https://saintnordic.com/pages/contract).

1. Order Processing

  • Orders are typically processed within 1–3 business days of purchase, subject to product availability and payment verification, as noted in our Contract page.

  • Special-order or custom products may require additional processing time, which will be indicated on the product listing page or during checkout.

2. Shipping Rates and Methods

  • Shipping costs are calculated at checkout based on the order weight, destination, and selected shipping method.

  • We offer standard and expedited shipping options within the United States. International shipping may be available for select products; please contact us for details.

  • All shipments are handled by third-party carriers (e.g., USPS, UPS, FedEx). Carrier selection is at the discretion of Saint Nordic LLC, unless otherwise specified.

3. Delivery Timeframes

  • Customers should confirm shipping timeframes prior to ordering for the most accurate information, as estimates may vary based on product and destination.

  • Standard shipping within the U.S. typically takes 3–7 business days after processing, depending on the destination.

  • Expedited shipping options may deliver in 1–3 business days after processing.

  • Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues, weather, or other unforeseen circumstances.

  • Special-order or custom products may have longer delivery times, as noted on the product page or in our Contract page.

4. Shipping Destinations

  • We ship to addresses within the United States. For international shipping inquiries, please contact our Customer Service Team.

  • We are not responsible for delays or additional costs due to customs, duties, or taxes for international orders.

5. Shipping Protection and Insurance

  • Shipping protection and insurance is optional but strongly recommended to cover potential loss or damage during transit.

  • If a customer chooses not to purchase shipping protection for their order, Saint Nordic LLC is not responsible for lost or stolen items. In such cases, the customer will be responsible for handling any claims directly with the shipping carrier.

6. Order Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number and carrier details.

  • You can track your order through the carrier’s website or by contacting us at sales@saintnordic.com.

7. Shipping Issues

  • Damaged or Lost Shipments: If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. For orders with shipping protection, we will work with the carrier to resolve the issue. For orders without protection, customers are responsible for filing claims directly with the carrier, as noted in our Contract page.

  • Incorrect Address: Customers are responsible for providing accurate shipping information. Saint Nordic LLC is not liable for delays or non-delivery due to incorrect or incomplete addresses.

  • Undeliverable Packages: If a package is returned to us due to an incorrect address or failure to claim, additional shipping fees may apply for reshipment.

8. Return Shipping

  • Saint Nordic LLC does not provide return shipping labels for items being returned or refunded. Customers are responsible for arranging and covering the cost of return shipping, as outlined in our Return and Refund Policy (https://saintnordic.com/pages/return-and-refund-policy) and Contract page.

9. Contact Information

For questions or concerns about your order’s shipping status or this policy, please contact us at:

  • Email: sales@saintnordic.com

  • Phone: 763-260-1491 (Monday–Friday, 9:00 AM–5:00 PM CST)

  • Mailing Address: Saint Nordic LLC, 1313 Osborne Road NE, Spring Lake Park, MN 55432, USA

We aim to respond to all inquiries within 1–2 business days, as noted in our Contract page.